Client Managed Open Protocol ------->

Protec ‘Client Managed Open Protocol’ allows :

• Client Control.
  
• Client has ownership of system access codes for use on their systems.
  
• Client ‘Responsible Person’ has complete freedom of choice to select a Competent Company to maintain their System.
  
• Client approved maintenance company can commission amendments and additions to the system once they have obtained access rights from the client ‘Responsible Person’.
  
• Client has flexibility to transfer access rights to another Maintenance Company at any time they choose.
  
• Client responsible for ensuring correct system operation, by controlling system access.

Support

As always we respect that the ownership of systems is with the client and we accept that the client has the right to choose a maintainer of their preference. We provide customers (or their nominated maintainer) with access to spare parts, specialist tools, keys, information and parts to reconfigure extend or re-programme the system.

Supply of Equipment

• Direct from Protec Fire Detection plc at agreed rates.

  With regard to spare parts we are obviously aware that this is an area where the client may feel vulnerable, particularly with regards to having potential costs out of their control. In this situation we provide cost certainty by providing a schedule of rates for all items and linking these rates to an agreed index to account for inflationary costs year on year.

• Via Maintenance Provider
  

• Via Electrical Wholesaler
  

• Via Electrical Contractor