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Maintenance ------->
Service & Maintenance Contracts When you take out a Service & Maintenance Contract with Protec, you enter into a partnership whereby you can be assured of the highest level of customer care, product reliability and technical support that we have to offer. With years of specialist knowledge and investment in the latest manufacturing and production process technology, Protec is unrivalled in its commitment to excellence. At Protec we don’t just perform the required functional and operational tests, our Customer Service commitment includes assistance with on-site training of responsible personnel, advice on the different types of systems available, and their limitations in regard to your individual needs, and cost effective quotations for modifications and alterations to existing systems. Service contracts are available on the following Protec and non-Protec Systems in accordance to the relevant British Standards
24 hour 365 day per year reactive maintenance With a service and maintenance contract provided by Protec you can be sure of the highest possible standards of service provision on a truly National Basis by our team of over 230 educated service engineers. A true 24 hour 365 day per year call out service is provided to all contracted customers. With call centres permanently manned our assistance is only a phone call away. Service and Maintenance provision is based on a preventative approach which includes for the Inspection, Test and Cleaning of your installed systems for our Standard Maintenance Contracts, which has a proven record of reducing the rate of “Unwanted Alarms”. Our base contracts are listed below, however we can tailor contracts to your specific needs.
Service Sales Protec Fire Detection have a Nation-wide network of Service Advisors and Dedicated contract managers to provide help, advice and support to our existing and prospective customers. Our advisors are available to carry out site surveys and discuss requirements for:
Our team of Advisors are also available to attend contract management meetings and are able to provide detailed reports on the progress of your contracts which include, Number of Service Visits Carried out, Number of Reactive Visits, Response Times, Problematic Sites and any Costs which may have been incurred. These services can be provided for any size of contract. Should you wish to book an appointment or arrange for a quotation please complete the form below and one of our service advisors will contact you without delay to discuss your requirements. For any queries - please call 0870 907 1710
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