Protec Managed Open Protocol ------->

‘Protec Managed Open Protocol’ allows :

• Protec responsible for ensuring correct system operation by controlling system access.
  
• Reassurance that full responsibility for correct cause and effect operation rests with Protec.
  
• System site files downloaded from site and stored on Protec remote server for emergency access which can form part of the occupier’s disaster recovery plan.
  
• All engineers fully trained and regularly working on these systems.
  
• Clients can take ownership of access codes and transfer to ‘Client Managed open protocol’ upon request.

Support

As always we respect that the ownership of systems is with the client and we accept that the client has the right to choose a maintainer of their preference. We provide customers (or their nominated maintainer) with access to spare parts, access to our technical help desk, specialist tools, keys, information and parts to reconfigure extend or re-programme the system. In addition we provide the opportunity for the Client or their maintainer to attend training courses. 

Training on Protec Systems

• Protec provide system awareness, maintenance and commissioning training courses to clients and/or their preferred maintenance providers.

Supply of Equipment

• Direct from Protec Fire Detection plc at agreed rates.

  With regard to spare parts we are obviously aware that this is an area where the client may feel vulnerable, particularly with regards to having potential costs out of their control. In this situation we provide cost certainty by providing a schedule of rates for all items and linking these rates to a standard government inflation index (e.g. NEDO) to account for inflationary costs year on year.

• Via Maintenance Provider
• Via Electrical Wholesaler
• Via Electrical Contractor