Product Portfolio Manager

As the commercial lead into the Protec Product Engineering Process (PEP) the ideal candidate will use their expert knowledge of all Fire, Security, Custodial and Life safety products, along with their passion for customer satisfaction to shape and support the current Protec portfolio and future product development. Working alongside the Product Strategy Manager (PSM), Project Manager (PJM) and cross functionally with the rest of the business the Product Portfolio Manager (PPM) will act as the voice of the customer throughout the Product Lifecycle, performing Product Manager (PM) and Production Operational Manager (POM) tasks as defined in the Project Control Set (PCS).

  • Closing Date:TBC
  • Job Location:Hybrid - Remote/Nelson Head Office

Typical Responsibilties

  • Owner of the product range with responsibility for its commercial success throughout the Product Lifecycle, providing regular updates to key stakeholders and immediate input in the case of an incident.
  • Updating the development team of any changes to the technical standards or legal aspects and how this will affect the Product Portfolio with supporting mitigation plans.  
  • Using competence and experience to assist development of successful products and actively support their roll out to the market.
  • Always monitoring the products in the field. Managing the correction of non-conformity and bugs while also being the conduit for Continuous Improvement ideas, updating the Product backlog and delivering client/market requirements to the PSM.
  • Any other duties defined in the PCS or commensurate with the role.

Person Specification

Candidates shall be able to demonstrate the necessary qualifications, experience, skills, and traits to meet the requirements set below. Requirements for the role shall be evidenced on the application form and in the interview process. Please use the following as guidance when completing the further information section of your application form.

Qualifications Essential / Desirable To be identified by
Degree level or equivalent ideally in Business or Technology. Desirable Application
Experience Essential / Desirable To be identified by
A minimum of 5 years industry experience in supply, service or troubleshooting of Fire Alarm and Life safety systems. Essential Interview / Application
Customer focus experience gained in the sales, projects, or service departments. Desirable Interview / Application
Knowledge of Export requirements. Desirable Interview / Application
Prior experience of Product or Portfolio management. Desirable Interview / Application
Skills / Abilities Essential / Desirable To be identified by
Excellent customer service skills. Essential Interview
Great telephone manner. Essential Interview
Excellent oral and written communication skills. Essential Interview / Application
Competent using Microsoft Office packages including Word, Excel and Outlook. Essential Interview
Ability to confidently deal with complex information. Essential Interview
The ability to maintain accurate records and compile detailed specification documents. Essential Interview
Ability to communicate effectively with staff at varying levels throughout the company. Essential Interview
Good interpersonal skills and the ability to work as part of a team and under own initiative. Essential Interview
Understanding of Technical Standards and legal obligations relating to product development. Essential Interview
Experience of marketing strategy and launch plans. Desirable Interview
Experience of using Microsoft SharePoint, Teams, Dev-Ops and Git repository. Desirable Interview
Other Essential / Desirable To be identified by
Commitment to confidentiality and data protection. Essential Interview
Enthusiasm, innovation, and willingness to learn. Essential Interview / Application
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