How does BT Redcare closing operations affect Protec and its customers?

We at Protec have been using BT Redcare to monitor our fire and security systems for many years. We were surprised to hear about the recent changes made by BT Redcare. However, we have always been a company that does not rely solely on one supplier for its services and systems. Therefore, we have other options available to us. We want to assure our customers that we are currently in talks with other remote monitoring companies to find the best solution for them in the future. Once we have identified the best alternative, we will inform our customers.

When asked about the latest BT Redcare announcement, our Service Director, Gawin Davies, had this to say:

“I know this may concern our customers and anyone with a BT Redcare system, as it also shocked us. However, I first would like to assure everyone not to be alarmed as the shutoff date of BT Redcare isn’t until August 2025, so everyone’s remote connections will still be intact and not affected in the short term.

Our security team is working hard behind the scenes, holding talks with BT Redcare and other remote communication suppliers to find a solution for the future, and we will publish updates in the coming days/weeks.

Our Client Account Managers (CAMs) will also contact our customers on the solutions we recommend going forward.”

Any further questions

If any of our customers have concerns about their remote monitoring connection, please do not hesitate to contact your designated client account manager or our security team. They will be able to provide you with the most up-to-date information available.

As we learn more about the situation as a company and how we plan to address the issue for our customers, we will also post updates on our website.

Finally, Protec would also like to wish all the BT Redcare colleagues affected by the announcement all the best for the future.