Protec provide ‘Open Protocol’ fire detection systems. When ordering a fire detection system from Protec, the client can select how the system is to be managed.
There are three types of Open Protocol available:
Support
As always we respect that the ownership of systems is with the client and we accept that the client has the right to choose a maintainer of their preference. We provide customers (or their nominated maintainer) with access to spare parts, specialist tools, keys, manuals and parts to reconfigure extend or re-programme the system.
Supply of Equipment
With regard to spare parts we are obviously aware that this is an area where the client may feel vulnerable, particularly with regards to having potential costs out of their control. In this situation we provide cost certainty by providing a schedule of rates for all items and linking these rates to an agreed index to account for inflationary costs year on year.
Protec responsible for ensuring correct system operation by controlling system access.
To demonstrate confidence in our product, we provide extended warranty on our Protec manufactured Algo-Tec 6000 equipment. When a Protec maintenance contract is in place, we warrant all the Protec Algo-Tec™ 6000 equipment we manufacture for 5 years.
If, during a service visit, the Protec Service Engineer suspects any Protec manufactured Algo-Tec™ 6000 devices are not working properly, they will be replaced at no cost to the client. Similarly, during the course of a call out, any suspect devices will be replaced at no cost, with only the normal labour and travelling time charged at standard agreed rates.
If the Client wants labour and travel elements included, we can offer a comprehensive maintenance agreement.