Customer Service Technical Estimator
To provide our national client base with an excellent customer service experience. You will work closely with clients, service teams and client account managers to provide remedial works proposals and recommendations based on planned preventative maintenance and reactive visits via our national team of service engineers.
- Closing Date:TBC
- Job Location:Flexible - ideally located in good proximity to our Nelson, Leeds or Cannock offices
-
Contract Type
Full time -
Salary
£24,000-£32,000 (dependent on experience and location) -
Hours
40 hours per week
Typical Responsibilties
- Provide a courteous and professional telephone service to our customers, always ensuring their needs are met.
- To maintain effective communication with both internal and external customers at all times.
- Check our internal CRM systems for Service PPM and reactive reports detailing remedial works required as recommended by Engineers and prepare quotes.
- Take phone calls from Customers, Service team members or Client Account Managers in regards to quotes created or required.
- Contacting Suppliers to obtain quotations on 3rd party equipment.
- Updating the CRM costs schedules.
- Updating the CRM system with progress on quotations.
- Assisting Client Account Managers with more in-depth quotations.
- Loading quotations to the Client Account Portal
- Updating quote status on Client Account Portal.
- Assisting Customers with quotation requests, progress and queries.
- Any other duties commensurate with the role.
Person Specification
Candidates shall be able to demonstrate the necessary qualifications, experience, skills, and traits to meet the requirements set below. Requirements for the role shall be evidenced on the application form and in the interview process. Please use the following as guidance when completing the further information section of your application form.
| Qualifications | Essential / Desirable | To be identified by |
|---|---|---|
| Electrical qualifications such as HNC/ONC/City and Guilds or Systems Design BAFE or FIA | Desirable | Application |
| Experience | Essential / Desirable | To be identified by |
|---|---|---|
| Knowledge of Fire detection, Gas Suppression Emergency lighting and associated alarm systems | Essential | Interview / Application |
| Working knowledge of current British Standards 5839, 5266, LPS1014 | Essential | Interview |
| Experience within a similar role | Desirable | Interview / Application |
| Skills / Abilities | Essential / Desirable | To be identified by |
|---|---|---|
| Excellent customer service skills | Essential | Interview |
| Great telephone manner | Essential | Interview |
| Excellent oral and written communication skills | Essential | Interview / Application |
| Competent using Microsoft Office packages including Word, Excel and Outlook | Essential | Interview |
| Ability to confidently deal with difficult and stressful situations | Essential | Interview |
| The ability to maintain accurate records | Essential | Interview |
| Ability to communicate effectively with staff at varying levels throughout the company | Essential | Interview |
| Good interpersonal skills and the ability to work as part of a team | Essential | Interview |
| Other | Essential / Desirable | To be identified by |
|---|---|---|
| Commitment to confidentiality and data protection | Essential | Interview |
| Enthusiasm and willingness to learn | Essential | Interview / Application |
Email your CV, job application form and any relevant further information to recruitment@protec.co.uk
