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Service Callout Procedure

Enter the first letters of your postcode, e.g BB then hit submit

Service RequiredContact Number
  • Fire Alarms
  • Public Address/Voice
  • Alarm Systems
  • Refuge Alarms
  • Custodial Systems
  • Emergency Lighting
  • Gas Suppression
  • Sprinklers
01282 717270
  • Security Alarms
  • CCTV
  • Access Control
01282 717336
  • Extinguishers
  • Kitchen Suppression Systems
01282 717280
North West Service Numbers
Opening Hours
Normal Hours

Monday to Friday 09:00-17:00

The table is to help direct you to the most suitable department to deal with your service call, when placing a service call please ensure that you have the post code of your site to hand and wherever possible your site reference number which will be a six digit number. If you don’t have your site reference number to hand don’t worry your post code should be good enough.

When calling please ensure that you tell the operator which type of system you are calling about, that way we can direct you to the correct department.

When placing a service call you will be asked for an order number to cover any charges that may be applicable. If you are calling during the system warranty period and the fault proves to be with the equipment you will not be charged. If you are calling out of hours and don’t have access to official order numbers we will ask for a contact name, telephone number and if possible e-mail address so we can obtain a number the next working day.

Service RequiredContact Number
  • Fire Alarms
  • Public Address/Voice
  • Alarm Systems
  • Refuge Alarms
  • Custodial Systems
  • Emergency Lighting
  • Gas Suppression
  • Sprinklers
01282 717290
  • Security Alarms
  • CCTV
  • Access Control
01282 717336
  • Extinguishers
  • Kitchen Suppression Systems
01282 717280
North East Service Numbers
Normal Hours

Monday to Friday 09:00-17:00

The table is to help direct you to the most suitable department to deal with your service call, when placing a service call please ensure that you have the post code of your site to hand and wherever possible your site reference number which will be a six digit number. If you don’t have your site reference number to hand don’t worry your post code should be good enough.

When calling please ensure that you tell the operator which type of system you are calling about, that way we can direct you to the correct department.

When placing a service call you will be asked for an order number to cover any charges that may be applicable. If you are calling during the system warranty period and the fault proves to be with the equipment you will not be charged. If you are calling out of hours and don’t have access to official order numbers we will ask for a contact name, telephone number and if possible e-mail address so we can obtain a number the next working day.

Service RequiredContact Number
  • Fire Alarms
  • Public Address/Voice
  • Alarm Systems
  • Refuge Alarms
  • Custodial Systems
  • Emergency Lighting
  • Gas Suppression
  • Sprinklers
01282 717260
  • Security Alarms
  • CCTV
  • Access Control
01282 717367
  • Extinguishers
  • Kitchen Suppression Systems
01282 717280
South West Service Numbers
Normal Hours

Monday to Friday 09:00-17:00

The table is to help direct you to the most suitable department to deal with your service call, when placing a service call please ensure that you have the post code of your site to hand and wherever possible your site reference number which will be a six digit number. If you don’t have your site reference number to hand don’t worry your post code should be good enough.

When calling please ensure that you tell the operator which type of system you are calling about, that way we can direct you to the correct department.

When placing a service call you will be asked for an order number to cover any charges that may be applicable. If you are calling during the system warranty period and the fault proves to be with the equipment you will not be charged. If you are calling out of hours and don’t have access to official order numbers we will ask for a contact name, telephone number and if possible e-mail address so we can obtain a number the next working day.

Service RequiredContact Number
  • Fire Alarms
  • Public Address/Voice
  • Alarm Systems
  • Refuge Alarms
  • Custodial Systems
  • Emergency Lighting
  • Gas Suppression
  • Sprinklers
01282 717445
  • Security Alarms
  • CCTV
  • Access Control
01282 717367
  • Extinguishers
  • Kitchen Suppression Systems
01282 717280
South East Service Numbers
Opening Hours
Normal Hours

Monday to Friday 09:00-17:00

The table is to help direct you to the most suitable department to deal with your service call, when placing a service call please ensure that you have the post code of your site to hand and wherever possible your site reference number which will be a six digit number. If you don’t have your site reference number to hand don’t worry your post code should be good enough.

When calling please ensure that you tell the operator which type of system you are calling about, that way we can direct you to the correct department.

When placing a service call you will be asked for an order number to cover any charges that may be applicable. If you are calling during the system warranty period and the fault proves to be with the equipment you will not be charged. If you are calling out of hours and don’t have access to official order numbers we will ask for a contact name, telephone number and if possible e-mail address so we can obtain a number the next working day.

UK offices
  • South East

    Unit 4
    White Oak Square
    London Road
    SWANLEY
    Kent
    BR9 7AG

    Tel. 01322 661570
  • South West

    Unit 10, Fulcrum 4
    Solent Way
    Whiteley
    FAREHAM
    Hants
    PO15 7FT

    Tel. 01489 585040
  • North East & Scotland

    Unit 1
    Ashfield Court
    Whitehall Road
    LEEDS
    LS12 5JB

    Tel. 01133 874510
  • Midlands

    9-10 Morston Court
    Blakeney Way
    Kingswood Lakeside
    CANNOCK
    Staffordshire
    WS11 8JB

    Tel. 01543 468646
Export

Over 50 locations worldwide

Trusted all over the world. Protec’s extensive range of fire safety related systems are currently distributed to many countries around the world.