Technical Supervisor - Fire, Security and Life Safety Systems
The Technical Supervisor is to provide a comprehensive Technical Support to the Service Department field staff, customers and Service Help Desk, remotely advising on the operation and troubleshooting of both current and legacy Protec systems as well as some third party equipment. Ensuring up to date knowledge of all relevant British Standards is essential.
- Closing Date:TBC
- Job Location:Nelson, Head Office
-
Contract Type
Full time -
Salary
Dependent on previous experience -
Hours
40 hours per week
Typical Responsibilities
- Respond to technical and operational queries from engineering staff and service helpdesk team, offering technical guidance and support over the telephone to assist in the diagnosis/reparation of faults or other issues.
- To maintain an up to date working knowledge of all Protec systems, both current and legacy, as well as any necessary third-party equipment.
- Handle enquiries in a courteous manner, responding as appropriate by telephone or e-mail.
- Highlight concerns or repetition of faults or issues to the Service Manager, providing in depth information where necessary.
- Provide support to engineering staff and customers via digital remote services.
- Any other duties commensurate with the role.
Person Specification
Candidates shall be able to demonstrate the necessary qualifications, experience, skills, and traits to meet the requirements set below. Requirements for the role shall be evidenced on the application form and in the interview process. Please use the following as guidance when completing the further information section of your application form.
| Qualifications | Essential / Desirable | To be identified by |
|---|---|---|
| A full electrical based qualification such as City & Guilds, ONC, HNC etc. | Essential | Application |
| Experience | Essential / Desirable | To be identified by |
|---|---|---|
| Experience of working within the electrical / electronic sector. | Essential | Application |
| A working knowledge of electrical circuits & measuring devices. | Essential | Interview |
| Experience of working with and commissioning Fire Alarms and associated systems. | Essential | Application |
| Familiarity with safe working practices and Health & Safety requirements. | Desirable | Interview / Application |
| Skills / Abilities | Essential / Desirable | To be identified by |
|---|---|---|
| Excellent customer service skills. | Essential | Interview / Application |
| Competent using technology such as laptops, measuring devices, smart phones etc. | Essential | Interview |
| Ability to accurately guide someone through problem solving of complicated electronic systems remotely. | Essential | Interview / Application |
| Good interpersonal skills and the ability to work as part of a team. | Essential | Interview |
| Excellent oral and written communication skills. | Essential | Interview / Application |
| The ability to communicate effectively with staff at varying levels throughout the company. | Essential | Interview |
| Other | Essential / Desirable | To be identified by |
|---|---|---|
| A thorough understanding of relevant British Standards. | Desirable | Interview |
| A genuine interest in your work with an enthusiasm and willingness to learn. | Essential | Interview / Application |
| Commitment to confidentiality and data protection. | Essential | Interview |
Email your CV, job application form and any relevant further information to recruitment@protec.co.uk
