Client Account Manager

Working in an enthusiastic and motivated manner you will provide client management for both regional and national service accounts

  • Closing Date:TBC
  • Job Location:Midlands, North West

Typical Responsibilties

  • Being an active member of the service management team.
  • Be expected to know your company’s products and policies and be able to communicate it effectively to other members of staff.
  • Help build positive customer relations to meet client expectations and lead by example.
  • Account Management.
  • Manage and coordinate Account Clients and works undertaken.
  • Site surveys for both PPM and reactive works.
  • Manage Account KPI's and SLA’s.
  • Completion of tender and bid documentation.
  • Contract mobilization.
  • Developing client relationship.
  • Development of service contracts and new service business.
  • Proactive approach in identifying potential system upgrade and enhancements..
  • Generating service quotations.
  • Managing account queries for assigned accounts.
  • Financial reporting.
  • Management of client accounts and liaising with credit control to ensure that key client accounts are successfully managed and prevented accounts from being placed on stop.
  • To effectively manage regular maintenance and commissioning meeting whilst liaising with clients and other departments.
  • Hold regular meetings with the Team Manager, Engineering Managers and Service Director.
  • Any other duties commensurate with your position.

Person Specification

Candidates shall be able to demonstrate the necessary qualifications, experience, skills, and traits to meet the requirements set below. Requirements for the role shall be evidenced on the application form and in the interview process. Please use the following as guidance when completing the further information section of your application form.

Qualifications Essential / Desirable To be identified by
Formal Electrical qualification Essential Application
SMSTS qualified Essential Application
Experience Essential / Desirable To be identified by
Experience within a similar role coordinating Projects / Commissioning / engineers. Desirable Application
Site / construction experience Essential Application
Knowledge of Fire detection, Gas Suppression Emergency lighting and associated alarm systems Essential Interview
Working knowledge of current British Standards 5839, 5266, LPS1014 Essential Interview / Application
Skills / Abilities Essential / Desirable To be identified by
Ability to efficiently plan and manage commissioning nationally. Desirable Interview
An excellent attention for detail Essential Interview / Application
Excellent oral and written communication skills Essential Interview / Application
Strong interpersonal skills Essential Interview
Capable of managing labour resources Desirable Interview
Ability to liaise and coordinate works with Clients, sales engineers, projects dept. Desirable Interview
Proficient using Microsoft computer packages including Excel, Word, Access and Outlook Desirable Interview / Application
Other Essential / Desirable To be identified by
Enthusiasm and willingness to learn Essential Interview
Flexible in approach to working hours Essential Interview
A full and valid driving licence Essential Application
Apply Now

Email your CV, job application form and any relevant further information to recruitment@protec.co.uk

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