Client Account Manager

Typical Responsibilties

• Being an active member of the service management team.
• Be expected to know your company’s products and policies and be able to communicate it effectively to other members of staff.
• Help build positive customer relations to meet client expectations and lead by example.
• Account Management.
• Manage and coordinate Account Clients and works undertaken.
• Site surveys for both PPM and reactive works.
• Manage Account KPI's and SLA’s.
• Completion of tender and bid documentation.
• Contract mobilization.
• Developing client relationship.
• Development of service contracts and new service business.
• Proactive approach in identifying potential system upgrade and enhancements..
• Generating service quotations.
• Managing account queries for assigned accounts.
• Financial reporting.
• Management of client accounts and liaising with credit control to ensure that key client accounts are successfully managed and prevented accounts from being placed on stop.
• To effectively manage regular maintenance and commissioning meeting whilst liaising with clients and other departments.
• Hold regular meetings with the Team Manager, Engineering Managers and Service Director.
• Any other duties commensurate with your position.