Protec Fire and Security Group Ltd (hereinafter “Protec” or “We” or “Us”) welcomes you to our Internet pages | mobile applications | social media pages (also referred to as “Touch-Points or Digital Offers”).
We thank you for your interest in our company and our products.

1 Protec respects your privacy

The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.
Data protection and information security are included in our corporate policy.

2 Controller

Protec is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.
Our contact details are as follows:
Protec Fire and Security Group Limited
Protec House
Churchill Way
Nelson
BB9 6RT
Email: sales@protec.co.uk
Telephone: +44 1282 717171

3 Collection, processing, and usage of personal data

3.1 Processed categories of data

Communication data (e.g. name, telephone, e-mail, address, IP address, marketing-ID )

3.2 Principles

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person’s identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter.

3.3 Processing purposes and legal basis

We as well as the service providers commissioned by us, process your personal data for the following processing purposes:

3.3.1 Provision of these Online Offers

Predominantly, legitimate interest on our part in direct marketing as long as this occurs in accordance with data protection and competition law.

3.3.2 Resolving service disruptions as well as for security reasons

Fulfilment of our legal obligations within the scope of data security and predominantly, legitimate interest in resolving service disruptions as well as in the protection of our offers.

3.3.3 In reply to user inquiries in the framework of a contact form

Legitimate interest in direct marketing on our part and in the enhancement of our products and services, as long as this is carried out in compliance with data protection regulations and competition law regulations resp. contractual performance resp. consent.

3.3.4 Recruitment

At www.protec.co.uk, you can also apply for jobs with us. If you do so, we will need to collect various information from you. This is set out in more detail in our recruitment privacy policy.

3.3.5 Website enquiry form

We do not generally share your information with third parties.
However, we do use a third-party processor who may access your information on our behalf – ‘WordPress’ administers our website enquiry forms on the behalf of Protec.
The contract in place with ‘WordPress’ ensures your personal information is kept securely.
Name: WordPress Ltd, Unit A11 Fairoaks Airport, Woking, Surrey, United Kingdom, GU24 8H

3.3.6 Safeguarding and defending our rights

Legitimate interest on our part in the assertion and defence of our rights.

3.4 Log files

Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.

We store log files to determine service disruptions and for security reasons (e.g., to investigate attack attempts) for a period of 7 days and delete them afterwards.
Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.
Log files are also used for analysis purposes (without the IP address or without the complete IP address)
In log files, the following information is saved:

• IP address (Internet Protocol address) of the terminal device used to access the Online Offer
• Internet address of the website from which the Online Offer is accessed (so called origin or referrer URL)
• Name of the service provider which was used to access the online offer;
• Name of the files or information accessed.
• Date and time as well as duration of recalling the data.
• Amount of data transferred.
• Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);http status code (e.g., “Request successful” or “File requested not found”)

3.5 Children

This Online Offer is not meant for children under 16 years of age.

3.6 Duration of storage, retention period

Principally, we store your data for as long as it is necessary to render our “Touch-Points or Digital Offers” and connected services or for as long as we have a legitimate interest in storing the data.
In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfilment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).
Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial.

4 Usage of Cookies

In the context of our online service, cookies and tracking mechanisms may be used. Cookies are small text files that may be stored on your device when visiting our online service.
Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.

4.1 Categories

We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.
It is generally possible to use the online service without any cookies that serve non-technical purposes.

4.1.1 Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

4.1.2 Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

4.1.3 Analytical or performance cookies

These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Name: Google Analytics
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Function: Analysis of user behaviour (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking, and retargeting in conjunction with Google Ads.
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
By using our website, you agree to the processing of data about you by Google in the manner and for the purposes set out above.

4.1.4 Management of cookies and tracking mechanisms

You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.
Note: The settings you have made refer only to the browser used in each case.

4.1.5 Deactivation of all cookies

You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.
Note: The settings you have made refer only to the browser used in each case.

4.1.6 Management of your settings with regard to cookies and tracking mechanisms not required technically

When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any marketing cookies or tracking mechanisms, respectively.
In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.

5 YouTube

This online offer uses the video platform YouTube, which is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“YouTube”). YouTube is a platform which allows the playback of audio and video files.
If you access a corresponding page of our offer, the embedded YouTube player will establish a connection to YouTube so that the video or audio file can be transmitted and played. In the process, data are also transmitted to YouTube as the responsible body. We are not responsible for the processing of this data by YouTube.
Further information concerning the extent and purpose of the collected data, on the further processing and utilization of your data by YouTube, on your rights and on your selectable data protection options can be found in the privacy policy of YouTube.

6 External links

Our pages may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing, and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our control. We do not assume responsibility for the processing of personal data by third parties.

7 Security

Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.
We take all necessary technical and organisational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorised access. Our security measures are, pursuant to technological progress, constantly being improved.

8 User rights

To enforce your rights, please use the details provided in the Contact section.
In doing so, please ensure that an unambiguous identification of your person is possible.

8.1 Right to information and access

You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.

8.2 Right to correction and deletion

You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.
This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).

8.3 Restriction of processing

As far as statutory requirements are fulfilled you have the right to demand for restriction of the processing of your data.

8.4 Right of objection

8.4.1 Objection to direct marketing

Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please take into account that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.

8.4.2 Objection to data processing based on the legal basis of “legitimate interest”

In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on “legitimate interest”. We will then terminate the processing of your data, unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.

8.4.3 Withdrawal of consent

In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.

8.4.4 Right to lodge complaint with supervisory authority

You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. This is:
ICO – Information Commissioners Office
Address:
First Contact Team
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
or
Phone: 0303 123 1113
Email: casework@ico.org.uk

9 Changes to the Data Protection Notice

We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.

10 Contact

If you wish to contact us, please find us at the address stated in the “Controller” section. (see no. 2)
To assert your rights and to notify data protection incidents please use the following email address: gdpr.team@protec.co.uk
For suggestions and complaints regarding the processing of your personal data we recommend that you contact our Information security & data protection partner:
Protec DSP
Information Security & Data Protection Partner
Protec Fire and Security Group Ltd
Protec House
Churchill Way
Nelson
BB9 6RT

Date of last revision: August 2025