Protec Cloud-Based Remote Services FAQ’s
Q). Can I use your Cloud-Based Remote Services in place of an Alarm Receiving Centre (ARC)?
No, Cloud-Based Remote Services do not provide the same level of communication security or failsafe technologies as an ARC connection. The IP-based Cloud solution is designed for the general integration of fire and security systems but should not be used as a critical path for monitoring systems.
Q). What Protec panels is it compatible with?
The Cloud-Based Remote Services works with existing 6300, 6400, 6500, and our EvacPro range of panels. This means there is no need to upgrade your current fire alarm system.
Q). Do I need a gateway for each fire alarm panel?
No, you only need one gateway connected to your central control panel (one per network).
Q). Does the Cloud-Based Remote Services work for just Protec fire alarm panels?
No, The gateways we supply are compatible with a wide range of industry manufacturers, including Advanced, Kentec, and others.
Q). Do I need an IP point local to my fire alarm panel?
No, we offer both IP and GSM solutions, so the setup can be tailored to your specific situation.
Q). Do I need a subscription?
Yes, this service operates on a subscription basis. However, it is not automatically included in the standard service agreement. It can be built into your service plan or added separately as an enhancement.
Q). What operating platforms does the system work on?
The system works on both PCs (windows) and mobile phones (Android & iOS).
Q). How do I upgrade my system to have Cloud-Based Remote Services?
Simply contact the Protec Sales Team or your Customer Account Manager. They will provide all the necessary information about installing the appropriate gateway units.
Q). Will the signal be strong enough for GSM?
Before installing a GSM-based solution, we will conduct a thorough line-of-sight test. This process helps identify the need for any additional aerials to ensure optimal coverage and reliable performance of the GS platform.
Q). Does your Cloud-Based Remote Monitoring Services work with other systems outside of fire?
Yes, our systems go beyond fire alarm panels by incorporating complementary technologies that enable seamless integration with other systems, such as evacuation alert and security systems.