Open Protocol

When you have a Protec Open Protocol fire alarm system, anyone can access it. We provide you with the default 6000PLUS software and default access codes so that you can control your fire alarm system as you please.

This gives you complete control over your fire alarm system and allows you to decide who will service it. If you have a competent in-house FM team who are certified and trained to maintain and manage your fire alarm system, then this could be the best option for you.

However, with an open level of access, you need to make sure that the right people are working on your fire alarm system. You are ultimately responsible for ensuring that your fire alarm system remains healthy, operational, and legal.

With an Open Protocol System it means:

• Anyone has access to the software and codes.
• Anyone can service and maintain your system.
• Anyone can complete the cause and effects for fire alarm system.
• The client ensures their system is up to date.
• The client is responsible for the operation of their fire alarm system.
• The client is responsible for the legal compliance of their fire alarm system.

A Client Managed Protocol system is great if you would like to appoint a competent company to keep your fire alarm system safe. We work alongside the client by providing bespoke software and access codes so the incumbent fire alarm company can ensure your fire alarm system remains up to date.

Like an Open Protocol system, you must ensure you instruct a competent fire alarm company with the correct training to service and maintain your system and the easy way to identify a competent company is to ensure they are registered with the FIA (Fire Industry Association) and BAFE.

A Client Managed Protocol means:

• The client has open access to the complete system, access codes and software on request.
• The client decides who service and maintains your fire alarm system.
• The client decides who does your cause and effects.
• The client decides who keeps your system up to date.
• The client decides appoints a responsible company for the operation of their fire alarm system.
• The client is responsible for the legal compliance of their fire alarm system.

Protec Managed Protocol means we look after the system for you. Keeping you and your property safe and secure.

A Protec Managed Protocol system takes all the trouble away from the end client we take the responsibility for your fire alarm system. All you have to do is keep your service agreement in place. It proves to be the most customer friendly way of maintaining your fire alarm system as it takes the responsibility away from the end client and puts in the hands of a BAFE accredited nationwide network of fully trained engineers, that are available 24 hours a day, 7 days a week, 365 days a year.

In addition to the safety of your fire alarm system you also benefit from a number of additional advantages such as our environmentally friendly E-Logbooks and our time saving Customer Account Portal.

A Protec Managed Protocol means:

• Protec holds site files, access codes and software.
• Protec services and maintains your system.
• Protec is responsible for the operation of your fire alarm system.
• Protec keeps your system up to date.
• Protec is responsible for the legal compliance of the fire alarm system.
• You can access Protec service agreement benefits such as E-logbooks and Customer Account Portal.

The Protec Support Portal is an online encyclopedia of all things Protec, giving customers and engineers alike all the information they need. It has all the up to date information regarding Protec’s systems and lines of products

What you can find in our support portal:

• Approved Certificates
• BIM Families
• Manuals
• Software
• Technical Leaflets
• Support Videos
• Support Tickets

The customer account portal is the quick and straightforward way of tracking your customer account. Through logging into your Customer Account Portal, you will have access to your active service agreement, which will tell you everything you need to know, such as:

• Contract details
• Expiring Contracts
• KPI reporting
• PPM scheduled visits
• Reactive visits
• Quotations
• Site documentation
• Device test schedules
• Callout logging

All these features are offered on a customisable dashboard in the form of widgets, meaning only the information you want to see instantly is all in one place. It provides you with the freedom to see what you want when you want.